In this photo released by the Macomb County Sheriffs Department, James S. Green II, 35, of Macomb County’s Washington Township is shown in a booking photo in Mount Clemens, Mich., Tuesday, March 14, 2006. Green, a former security guard at General Motors Corp.’s Warren, Mich., technical center, is accused of taking employee Social Security [...]
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The following queue works as following: star all calls are monitored, i.e. saved to disk star if after 60 seconds on the queue the call is unanswered, the call is routed to voicemail star there are two levels of agents: agents 4000 and 4001 will answer the queue (level 1); only if none of them [...] |
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